If you have any concerns about your child or the kindergarten program, please do not hesitate to approach your child’s educator to make a suitable time to meet.

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If you are not satisfied with the response or have concerns with the management or operation of the service, you are encouraged to contact our Grievance Officer as soon as possible via email vice.president@chelseaheightskinder.vic.edu.au

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If you feel the complaint is of a more serious nature, please contact the Victorian Early Childhood Regulatory Authority (VECRA)

VECRA Contact Details

• Phone: 1300 307 415

• Email: vecra@education.vic.gov.au

• Hours: Monday–Friday, 9:00am–5:00pm